Remote support contract allows Chuify to provide 24/7 desktop support services by connecting to your network and helping troubleshoot and resolving your technical issues. This is accomplished by giving access and sharing your screen with the help desk service representative who will either guide you step by step on how to resolve the issue while you are in control or the representative will take control and resolve the issue. Remote support has the following benefits
Cost effective – Since no support staff is traveling to your place of business to resolve the issue it costs less.
Less resolution times to your ICT problems – This improves the efficiency and effectiveness of your organization and helps the overall agility of your organization to respond to crisis quickly and resolutely.
Secure – you are in charge of accepting a remote connection request from an ICT Staff to assist you.
Increased Knowledge – you can witness all that the support staff is doing on your computer and ask any questions you may have hence benefiting by learning how to resolve the issues if you ever face the same problem. This would be cost for the county in the long term as it would lead county staff that can resolve their ICT issues without resorting to 3Rd Party support services.